SSPR rollout and helpdesk expectations

Overview

Self-Service Password Reset lowers helpdesk volume when authentication methods are enforced.

Rollout

1. Pilot registration campaign with nudges in My Apps.
2. Require two methods for sensitive clients.
3. Integrate Windows SSPR from lock screen after pilot stability.

Helpdesk scripts

Verify user methods in admin center before reset; unlock smart lockout cases carefully.

Edge cases

Synced accounts: ensure writeback configured if cloud reset should update on-prem passwords.

Metrics

Track reduction in password tickets; failed registration reasons.