MSP handoff when client changes backup vendor
Overview
Transitions lose access to proprietary formats—plan parallel run and export readability.
Minimums
30-day overlap; document retention regimes; transfer encryption keys via secure handoff; logs export.
Legal
Confirm who owns backup license vs appliance; delete your agents on contract end date.
Client protection
Never be the blocker for incumbent MSP restore access during dispute—stay professional.
Exit checklist
Agent removal, firewall allowances removed, vault creds rotated.
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