RMM agent health dashboard weekly review
Overview
Agents offline >48h are blind spots—review weekly, not monthly.
Checklist
Offline count trend, version skew, failed updates, policy drift icons.
Actions
Auto-email site owners after 3 days offline; field dispatch rule if pattern indicates ISP/power.
Metrics
Target 99.5% agent online for managed endpoints paid tier.
Escalation
Persistent offline on exec laptops triggers phone call same day.
Tool hygiene
Archive churned clients so denominators stay honest.
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