On-call rotation and handoff checklist
Overview
Burnout follows ambiguous on-call—rotate fairly, document loudly.
Checklist items
Open Sev incidents status, vendor cases, noisy monitors snoozed legitimately, maintenance pending, weird known issues paragraph.
Tools
Shared Teams channel thread per shift handoff timestamped.
Fairness
Track nights per quarter; swap favors documented.
Compensation
Align policy with labor law and contract—stipends vs TIL documented.
Holidays
Publish matrix before Thanksgiving/Christmas retail freezes early October.
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