Technician training matrix by competency

Overview

Hope is not a training plan—matrix map skills to people.

Axes

Identity, Network L2/L3, Windows Server, VMware, Security IR, Communication/Client-facing.

Levels

1 observe, 2 supervised execute, 3 independent, 4 mentor.

Reviews

Quarterly manager 1:1 update; certifications tracked with renewal dates.

Bench depth

Highlight single-points-of-failure skills for hiring roadmap.

Incentives

Cert bonuses with clawback if departure <12 months optional contract clause region-dependent legal review.

Metrics

Average competency level trending up yearly measurable.