Annual documentation audit per client
Overview
Documentation rots like milk—annual audit proves duty of care for audits/insurance.
Scorecard
Completeness % vs minimum viable template; freshness % pages <180 days; stale credentials links count.
Remediation sprint
Quoted hours or included in agreement tier explicitly.
Stakeholder
Client IT lead acknowledges scorecard PDF strengths/gaps.
Internal KPI
Documentation Engineer or rotating engineer owns per quarter to avoid hero bottleneck.
Tooling export
Automated link checker + vault permission diff optional advanced maturity.
Archive
Historical scorecards show year-over-year improvement narrative QBR gold.
Related Articles
EDR deployment checklist for new workstations
## Overview Use this runbook when onboarding a new Windows workstation or re-imaging a device that...
Handling Defender for Business false positives
## Overview False positives waste analyst time and train users to ignore alerts. This article stand...
Application allowlisting with Windows Defender ASR rules
## Overview Attack Surface Reduction (ASR) rules reduce exploit surface by constraining Office macr...