datacenter smart hands ticket template
Overview
Remote hands tickets fail when ambiguous. Template enforces site, cage, hours, photos, and kill switch.
Required fields
- Site address, cabinet U position, cab code, badge contact name onsite.
- Scope: “swap disk bay 3,” not “check server.”
- Photos of LED panel before/after requested if diagnostics ambiguous.
- Power: A/B feed awareness—hands must not move cords breaking redundancy.
Safety
ESD strap note; lift team requirement for >25 kg; COLO rules for lithium battery disposal.
Verification
Ask hands to read serial aloud over ticket comment—prevents wrong device “fixed.”
Billing
TIME & MATERIALS cap approval number; disputed invoices ruin MSP margin.
Post-task
Remote engineer validates iLO/OS before closing—physical “green lights” lie occasionally.
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