Knowledge Base

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Annual email security attestation for insurance

## Overview Underwriters ask checkbox questionnaires—back answers with **evidence**, not vibes. ## Evidence bundle SPF/DMARC screenshots, phishing si...
email-security-phishing-response msp seed-library
Apr 29, 2024 Read more →

DKIM rotation without delivery impact

## Overview Rotate DKIM keys periodically—overlap selectors to avoid signing gaps. ## Method Publish **new selector** with key; verify pass in DMARC...
email-security-phishing-response msp seed-library
Apr 28, 2024 Read more →

SPF flattening services: pros and cons

## Overview SPF 10 DNS lookup limit drives flattening vendors—trade DNS agility for static record publishing. ## Pros Fits many SaaS senders under on...
email-security-phishing-response msp seed-library
Apr 27, 2024 Read more →

Incident summary email to stakeholders template

## Overview After phishing containment, executives need concise narrative—not raw logs. ## Sections What happened; timeline; scope (mailboxes, funds...
email-security-phishing-response msp seed-library
Apr 26, 2024 Read more →

Shared responsibility: vendor versus client duties

## Overview Vendor responsibility models confuse buyers who think “Microsoft secures my email completely.” ## Client duties Identity protections, dev...
email-security-phishing-response msp seed-library
Apr 25, 2024 Read more →

Google Workspace versus M365 phishing controls map

## Overview Dual-stack MSPs need translator table for engineers rotating between consoles. ## Map examples - Safe links ≈ Workspace **URL detection**...
email-security-phishing-response msp seed-library
Apr 24, 2024 Read more →

Transport rules: documenting before changes

## Overview Transport/mail flow rules are spaghetti generators—diff before click save. ## Document Screenshot or XML export; ticket reason; rollback...
email-security-phishing-response msp seed-library
Apr 23, 2024 Read more →

Journaling for compliance migrations

## Overview Journaling copies mail for supervision/archiving—impacts storage and privacy. ## Legal first Retention scope defined by counsel—not “jour...
email-security-phishing-response msp seed-library
Apr 22, 2024 Read more →

MX record cutover checklist

## Overview Wrong MX loses mail silently—treat as change of the highest risk class. ## Pre-check Lower **TTL** 24–48h ahead; verify SPF/DKIM/DMARC fo...
email-security-phishing-response msp seed-library
Apr 21, 2024 Read more →

Third-party phishing simulation cadence

## Overview Simulations measure behavior—but **culture** matters more than scores. ## Cadence Monthly for high-risk verticals; quarterly others; skip...
email-security-phishing-response msp seed-library
Apr 20, 2024 Read more →

Email trace in Exchange Online basics

## Overview Traces answer “did message arrive, where stuck, why bounced?” ## Steps EAC → mail flow → message trace; filter by sender/recipient/time w...
email-security-phishing-response msp seed-library
Apr 19, 2024 Read more →

Graymail versus phishing: helpdesk script

## Overview Helpdesk confuses marketing clutter with attacks—wastes SOC time. ## Script prompts “Did sender have prior relationship? Any **credential...
email-security-phishing-response msp seed-library
Apr 18, 2024 Read more →