Knowledge Base
Find answers to common questions and learn more about our services
Teams guest access review checklist
## Overview
Stale guest accounts increase data leak risk. Quarterly review is a lightweight control executives understand.
## Review steps
1. Export...
microsoft-365-collaboration
msp
seed-library
Jan 24, 2024
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OneDrive known-folder-move rollout steps
## Overview
Known Folder Move (KFM) redirects Desktop/Documents/Pictures to OneDrive—critical for backup and ransomware recovery.
## Pilot
1. Identif...
microsoft-365-collaboration
msp
seed-library
Jan 23, 2024
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Shared mailbox vs group mailbox decision guide
## Overview
Teams often debate shared mailbox (Exchange) vs Microsoft 365 Group / Team for “department@”. Criteria below reduce rework.
## Use a shar...
microsoft-365-collaboration
msp
seed-library
Jan 22, 2024
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License optimization: E3 vs E5 vs Business Premium
## Overview
Choosing the right Microsoft 365 SKU affects security features, compliance tools, and cost. Use this guide in QBRs—not as a one-size quote...
microsoft-365-collaboration
msp
seed-library
Jan 21, 2024
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Quarterly security review agenda for vCISO clients
## Overview
A quarterly security review aligns technology, risk, and roadmap. Use a consistent agenda so clients can prepare artifacts.
## Suggested...
security-endpoint-protection
msp
seed-library
Jan 20, 2024
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Weekly security patch communication to clients
## Overview
Predictable communications reduce surprise reboots and help clients plan. Standardize a weekly Patch Tuesday note.
## Content blocks
1....
security-endpoint-protection
msp
seed-library
Jan 19, 2024
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Incident handoff template after containment
## Overview
When primary on-call hands off to SOC, IR firm, or another technician, ambiguity causes dropped tasks. Use a structured handoff.
## Hand...
security-endpoint-protection
msp
seed-library
Jan 18, 2024
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Email link sandboxing expectations for clients
## Overview
Defender for Office 365 Safe Links rewrites URLs and scans at click-time. Clients need realistic expectations about delays and rare break...
security-endpoint-protection
msp
seed-library
Jan 17, 2024
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Chrome/Edge extension allowlist policy
## Overview
Malicious extensions steal cookies and session tokens. Allowlisting reduces risk; balance against user demand.
## Build the catalog
1....
security-endpoint-protection
msp
seed-library
Jan 16, 2024
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Local admin rights: just-in-time elevation patterns
## Overview
Standing local admin for all users increases malware blast radius. JIT elevation grants temporary admin for approved tasks.
## Patterns...
security-endpoint-protection
msp
seed-library
Jan 15, 2024
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Securing RDP: gateway vs VPN vs Private Access
## Overview
Exposed RDP is one of the top ransomware vectors. Present three patterns to clients with clear tradeoffs.
## Option comparison
| Patter...
security-endpoint-protection
msp
seed-library
Jan 14, 2024
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LAPS deployment and troubleshooting
## Overview
Local Administrator Password Solution (Windows LAPS) rotates local Administrator passwords and stores them in Entra ID or AD for retrieva...
security-endpoint-protection
msp
seed-library
Jan 13, 2024
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