Knowledge Base
Find answers to common questions and learn more about our services
Quarterly RMM portal access review
## Overview
Stale tech accounts with god-mode access equal breach waiting—review quarterly.
## Checklist
Accounts match HRIS active list; roles minim...
rmm-monitoring-automation
msp
seed-library
Jun 8, 2024
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Windows Event Log forwarded alerts design
## Overview
Forward only useful channels—security log verbosity can bankrupt SIEM.
## Filters
Event IDs for auth failures, service installs, schedule...
rmm-monitoring-automation
msp
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Jun 7, 2024
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Custom monitors for print spooler stability
## Overview
Print spooler crashes still plague LOB apps—detect before users chain-call.
## Signals
Spooler service not running, queue depth > thresho...
rmm-monitoring-automation
msp
seed-library
Jun 6, 2024
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Warranty lookup automation limitations
## Overview
Vendor APIs throttle and mis-serialize—expect edge cases.
## Limits
OT small business SKUs missing from API; international SKU mismatch....
rmm-monitoring-automation
msp
seed-library
Jun 5, 2024
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Asset inventory normalization project plan
## Overview
CMDB full of `Unknown Model` blocks warranty automation—normalize deliberately.
## Phases
Discovery export → mapping table (vendor string...
rmm-monitoring-automation
msp
seed-library
Jun 4, 2024
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Patch approval rings in RMM
## Overview
Progress patches: canary → early adopters → broad → stragglers.
## Ring criteria
Mix of hardware models & departments in canary—not all i...
rmm-monitoring-automation
msp
seed-library
Jun 3, 2024
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Integration RMM to PSA ticket creation rules
## Overview
Auto-tickets must dedupe or PSA becomes dumpsite.
## Design
Correlation IDs; collapse same alert within 15 minutes; attach RMM deep link....
rmm-monitoring-automation
msp
seed-library
Jun 2, 2024
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After-hours escalation matrix in documentation
## Overview
3 AM page should not hit random on-call if issue is non-critical—matrix clarifies.
## Contents
Severity definitions, customer tier mappin...
rmm-monitoring-automation
msp
seed-library
Jun 1, 2024
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Break glass disable RMM mass script safeguards
## Overview
One bad script hits 10k endpoints—require confirmation workflows for mass actions.
## Controls
Dual approval above N devices; rate limits...
rmm-monitoring-automation
msp
seed-library
May 31, 2024
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Compliance policies for RMM technicians
## Overview
Technicians can wipe a continent—least privilege and session recording where regulated.
## Access model
Role-based tool permissions; JIT...
rmm-monitoring-automation
msp
seed-library
May 30, 2024
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Automated onboarding device naming standards
## Overview
`DESKTOP-A1B2C3` hurts reporting—use deterministic patterns.
## Pattern example
`--` like `ACME-LT-00421`.
## Automation
Intune naming t...
rmm-monitoring-automation
msp
seed-library
May 29, 2024
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Log aggregation retention cost conversation
## Overview
“Store everything forever” bankrupts—you must tier logs.
## Tiers
Hot 30 days full detail; warm 180 summarized; cold archive compliance s...
rmm-monitoring-automation
msp
seed-library
May 28, 2024
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