Knowledge Base
Find answers to common questions and learn more about our services
End-of-support OS migration risk letter
## Overview
Clients defer OS upgrades until **insurance** or **compliance** forces change. A signed **risk letter** clarifies **who owns residual risk...
servers-storage-virtualization
msp
seed-library
Sep 16, 2024
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datacenter smart hands ticket template
## Overview
Remote hands tickets fail when **ambiguous**. Template enforces **site, cage, hours, photos, and kill switch**.
## Required fields
- Site...
servers-storage-virtualization
msp
seed-library
Sep 15, 2024
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Physical server warranty and parts stocking
## Overview
**Same-day parts** contracts differ: courier, response window, **data-center vs office closet** location clauses.
## Inventory
Critical *...
servers-storage-virtualization
msp
seed-library
Sep 14, 2024
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Docker host security baseline reminders
## Overview
**Docker hosts** are multi-tenant condensation points—**daemon socket** exposure equals root everywhere.
## Baseline
- Latest **supported...
servers-storage-virtualization
msp
seed-library
Sep 13, 2024
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Linux patch reboot coordination with apps
## Overview
**Kernel patches** often need reboot; Docker hosts and **in-memory DB** clusters complicate sequencing.
## Process
1. **Needs-restarting*...
servers-storage-virtualization
msp
seed-library
Sep 12, 2024
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UPS load test and firmware cadence
## Overview
**UPS** units age; batteries **derate**. Annual **load test** proves runtime claims; firmware fixes **transfer bugs**.
## Test procedure...
servers-storage-virtualization
msp
seed-library
Sep 11, 2024
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SAN multipathing verification steps
## Overview
**Multipathing** (MPIO or vendor DSM) provides **redundant fabrics**. Half-configured path = **silent single point of failure** until rebo...
servers-storage-virtualization
msp
seed-library
Sep 10, 2024
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VM anti-affinity and host patching order
## Overview
**Anti-affinity** rules keep clustered roles or **SQL AG** nodes on separate hypervisor hosts; patching order preserves **quorum** and per...
servers-storage-virtualization
msp
seed-library
Sep 9, 2024
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Time synchronization across domain hierarchy
## Overview
**Kerberos** tolerates ~5 minutes skew; beyond that, **auth storms** look like “random lockouts.” Virtual DCs are prone without correct **...
servers-storage-virtualization
msp
seed-library
Sep 8, 2024
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Certificate expiry monitoring beyond IIS
## Overview
**TLS certs** hide in **LDAPS**, **LDAPS over AD CS**, **RADIUS**, **SQL**, **VPN appliances**, **Wi-Fi WPA-Enterprise**, and **IoT**. IIS...
servers-storage-virtualization
msp
seed-library
Sep 7, 2024
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SQL maintenance plan versus Ola scripts intro
## Overview
**Maintenance Plans Wizard** works for simple shops; **Ola Hallengren** scripts scale **integrity**, **index**, and **statistics** with be...
servers-storage-virtualization
msp
seed-library
Sep 6, 2024
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DFS namespace and replication health checks
## Overview
**DFS-N** presents unified UNC paths; **DFS-R** (or Storage Replica) keeps folders convergent. Stuck replication hides **split-brain** dat...
servers-storage-virtualization
msp
seed-library
Sep 5, 2024
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