Knowledge Base
Find answers to common questions and learn more about our services
Exchange Online restore: folder vs item
## Overview
Microsoft provides multiple restore paths with different granularity and retention dependencies.
## Scenarios
- **Deleted item** in reten...
backup-recovery-business-continuity
msp
seed-library
Mar 5, 2024
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SQL log chain break: detection and repair
## Overview
Transaction log backups must be an unbroken chain until a full; breaks mean **cannot restore** to point-in-time.
## Detection
Backup job...
backup-recovery-business-continuity
msp
seed-library
Mar 4, 2024
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Veeam vs vendor-native: scoping conversation
## Overview
Choice depends on skillset, multi-cloud footprint, and RTO/RPO—not religion.
## Vendor-native fits when
Single cloud, simple VMs, limited...
backup-recovery-business-continuity
msp
seed-library
Mar 3, 2024
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Immutability and ransomware resilience expectations
## Overview
Immutability prevents attackers or rogue admins from deleting backups during ransomware. It is not magic—understand limits.
## Explain cl...
backup-recovery-business-continuity
msp
seed-library
Mar 2, 2024
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3-2-1 rule explained for client proposals
## Overview
The 3-2-1 rule—three copies of data, on two media types, with one off-site—survives because it is simple for executives to remember.
## H...
backup-recovery-business-continuity
msp
seed-library
Mar 1, 2024
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Documenting client identity architecture
## Overview
Single source of truth speeds incidents and audits.
## Diagram elements
- IdP (Entra/Okta/ADFS), sync paths, MFA methods, CA policy layer...
identity-access-management
msp
seed-library
Feb 29, 2024
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Service account password rotation SOP
## Overview
Shared service account passwords become tribal knowledge—rotate with automation and vault checkout.
## Standard
- Unique account per serv...
identity-access-management
msp
seed-library
Feb 28, 2024
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VPN integration with Entra authentication
## Overview
Modern VPN supports SAML/OAuth to Entra—avoid duplicate identity silos.
## Architecture choices
- Vendor app in Entra for **SAML SSO**.
-...
identity-access-management
msp
seed-library
Feb 27, 2024
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Windows Hello for Business pilot checklist
## Overview
WHfB replaces passwords with keys/tokens on device—great UX when PKI and Intune ready.
## Preconditions
- **Hybrid** or **Key trust** vs...
identity-access-management
msp
seed-library
Feb 26, 2024
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Risk-based policies and user impact
## Overview
Entra ID Protection risky sign-ins can block or require password change—tune to avoid helpdesk meltdown.
## Policy design
Start with **me...
identity-access-management
msp
seed-library
Feb 25, 2024
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Admin consent workflow for third-party apps
## Overview
Structured consent prevents shadow SaaS while keeping velocity for known vendors.
## Workflow
1. User submits **business justification**...
identity-access-management
msp
seed-library
Feb 24, 2024
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Group-based licensing assignment audit
## Overview
Dynamic groups + GBL automate licensing but hide drift when rules wrong.
## Audit quarterly
1. Compare **assigned** licenses vs **group m...
identity-access-management
msp
seed-library
Feb 23, 2024
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