Knowledge Base

Find answers to common questions and learn more about our services

Phishing triage: headers to inspect first

## Overview Malicious messages are time-sensitive. Start with header facts before sandbox detonation. ## Priority headers `Authentication-Results` (S...
email-security-phishing-response msp seed-library
Apr 10, 2024 Read more →

Documenting WAN IP and credential vault entries

## Overview DR fails if nobody knows **which** static IP maps to **which** firewall interface. ## Fields ISP account numbers, circuit IDs, gateway IP...
networking-firewall-remote-access msp seed-library
Apr 9, 2024 Read more →

ISP circuit handoff: demarc and smart hands

## Overview Ordering circuits without demarc clarity delays go-live weeks. ## Collect Carrier LOA, demarc location photo, power availability, **Dmark...
networking-firewall-remote-access msp seed-library
Apr 8, 2024 Read more →

Cable labeling standard in the field

## Overview Unlabeled patch panels waste hours on every incident—define MSP standard. ## Standard `--- → -` on both ends label maker tags. ## Colors...
networking-firewall-remote-access msp seed-library
Apr 7, 2024 Read more →

Wireless site survey expectations and quotes

## Overview Predictable Wi-Fi costs **survey labor** + AP counts—sell predictive vs AP-on-a-stick variants honestly. ## Deliverables Heatmaps for 2.4...
networking-firewall-remote-access msp seed-library
Apr 6, 2024 Read more →

BGP failover basics for multi-site clients

## Overview BGP provides multi-homed internet independence—overkill for tiny SMB, gold for uptime-critical. ## Concepts ASN, prefixes, AS-PATH prepen...
networking-firewall-remote-access msp seed-library
Apr 5, 2024 Read more →

Captive portal guest Wi-Fi best practices

## Overview Guest Wi-Fi should not become **open door** to printing and file shares. ## Design VLAN **isolated** with internet-only ACL; rate limits;...
networking-firewall-remote-access msp seed-library
Apr 4, 2024 Read more →

Latency versus packet loss: triage chart

## Overview Users say “slow”—technicians must separate **RTT** vs **loss/jitter**. ## Quick reads `mtr` or vendor SD-WAN analytics; compare path over...
networking-firewall-remote-access msp seed-library
Apr 3, 2024 Read more →

NPS/RADIUS for VPN over Windows Server

## Overview Windows NPS still authenticates many legacy VPN concentrators—maintain health. ## Checklist Server certs valid; EAP types match clients;...
networking-firewall-remote-access msp seed-library
Apr 2, 2024 Read more →

Meraki vs Ubiquiti vs Fortinet: handoff notes

## Overview Each stack shines in different niches—document **why** a client landed where to reduce tribal arguments. ## Meraki Cloud-managed ease; li...
networking-firewall-remote-access msp seed-library
Apr 1, 2024 Read more →

Port scanning response on client perimeter

## Overview Internet background noise hits every public IP—know when to yawn vs escalate. ## Classify Known researcher sweeps vs **targeted** sequent...
networking-firewall-remote-access msp seed-library
Mar 31, 2024 Read more →

Network segmentation for PCI scoped systems

## Overview PCI DSS expects **CDE** isolation from corporate LAN—VLAN alone is insufficient without inspection. ## Layers Firewalls between segments;...
networking-firewall-remote-access msp seed-library
Mar 30, 2024 Read more →