Knowledge Base
Find answers to common questions and learn more about our services
Active Directory FSMO role seizure aftermath
## Overview
**Seizing** FSMO roles after DC death is valid—**metadata cleanup** and replication health afterward separate pros from chaos.
## Immedia...
servers-storage-virtualization
msp
seed-library
Sep 1, 2024
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Windows Server Core management patterns
## Overview
**Server Core** shrinks attack surface but intimidates techs addicted to GUI. Standardize **management lanes**.
## Day-to-day
- **Windows...
servers-storage-virtualization
msp
seed-library
Aug 31, 2024
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RAID controller battery replacement SOP
## Overview
Cache-protected **BBU/CacheVault** units maintain write-back integrity on power loss. Degraded battery forces **write-through**—massive la...
servers-storage-virtualization
msp
seed-library
Aug 30, 2024
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Storage Spaces Direct health indicators
## Overview
**S2D** pools disks across nodes; **health** is cluster-wide. Ignored minor faults cascade to **pool offline**.
## Watch items
- **Physic...
servers-storage-virtualization
msp
seed-library
Aug 29, 2024
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Hyper-V checkpoint versus backup snapshot
## Overview
**Checkpoints** (especially production checkpoints) pause or quiesce VMs for a point-in-time state—**not** a substitute for backups. Confu...
servers-storage-virtualization
msp
seed-library
Aug 28, 2024
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Room booking panel troubleshooting flow
## Overview
**Panels** outside rooms integrate **Exchange / M365 calendars**. Symptom: “room free but red light” or ghost bookings.
## Tier 1 checks...
voip-teams-voice-meeting-rooms
msp
seed-library
Aug 27, 2024
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Softphone MFA constraints
## Overview
**Teams on mobile** inherits **Conditional Access**: MFA prompts mid-call disrupt execs; **compliant device** requirements block personal...
voip-teams-voice-meeting-rooms
msp
seed-library
Aug 26, 2024
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Power outage runbook for PBX and SBC
## Overview
**Voice is life-safety adjacent** for some sites. UPS and generator tests must include **SBC, core switch, PoE budget**.
## Runbook secti...
voip-teams-voice-meeting-rooms
msp
seed-library
Aug 25, 2024
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Analog line sunset planning with clients
## Overview
Carriers retire **POTS**; **ATA** replacements or full IP migration have deadlines. Clients ignore mailers until fax dies Friday 4pm.
##...
voip-teams-voice-meeting-rooms
msp
seed-library
Aug 24, 2024
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Operator console training handout
## Overview
Receptionists wield **transfer**, **park**, and **emergency** tools under stress. A one-pager reduces mis-transfers and abandoned calls....
voip-teams-voice-meeting-rooms
msp
seed-library
Aug 23, 2024
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Recording consent banners for UC platforms
## Overview
Call recording laws vary by **state/country** and use case (customer service vs all-party consent). MSP configures tech; **legal** defines...
voip-teams-voice-meeting-rooms
msp
seed-library
Aug 22, 2024
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Door phones and paging integration notes
## Overview
**Door intercoms** and **overhead paging** often hang off **analog gateways** or multicast systems bridged into Teams. Fragile, site-speci...
voip-teams-voice-meeting-rooms
msp
seed-library
Aug 21, 2024
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