Knowledge Base
Find answers to common questions and learn more about our services
Stress management resources for on-call team
## Overview
Severe incidents and noisy on-call rotations destroy sleep and relationships if leaders ignore human limits. Sustainable response capabili...
incident-response-disaster-scenarios
msp
seed-library
Oct 26, 2024
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Evidence chain of custody basics for techs
## Overview
Chain-of-custody documentation shows that digital and physical evidence was not altered between collection and analysis. Field technicians...
incident-response-disaster-scenarios
msp
seed-library
Oct 25, 2024
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Retainer versus T&M for IR engagements
## Overview
How incident-response help is priced changes how quickly clients can engage you during chaos. Retainers buy predictable rates and priority...
incident-response-disaster-scenarios
msp
seed-library
Oct 24, 2024
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Post-mortem blameless review template
## Overview
Blameless post-mortems focus on fixing systems and processes first. They are not consequence-free for repeated negligence, but they should...
incident-response-disaster-scenarios
msp
seed-library
Oct 23, 2024
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Insider threat indicators and HR coordination
## Overview
Insider-risk programs intersect HR policy, employment law, and security monitoring. Investigations should never be run by IT alone—use a c...
incident-response-disaster-scenarios
msp
seed-library
Oct 22, 2024
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Cloud account takeover recovery steps
## Overview
Account takeover in Microsoft 365, AWS, or Azure often starts with phishing, MFA fatigue, or token theft from an unmanaged device. Recover...
incident-response-disaster-scenarios
msp
seed-library
Oct 21, 2024
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War gaming supply chain compromise
## Overview
Supply-chain attacks abuse trust in software updates, RMM platforms, signed binaries, and third-party remote-access paths. War games build...
incident-response-disaster-scenarios
msp
seed-library
Oct 20, 2024
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Tabletopping ransomware monthly reminders
## Overview
**Tabletops** decay into checkbox fatigue without **drumbeat reminders**—automate **nudges** in PSA + security calendar.
## Reminder cont...
incident-response-disaster-scenarios
msp
seed-library
Oct 19, 2024
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Notification to customers regulatory checklist
## Overview
**Breach notification** triggers vary by **state**, **sector**, and **contract**. **Counsel drives** timing and content; you supply **tech...
incident-response-disaster-scenarios
msp
seed-library
Oct 18, 2024
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Cyber insurance hotline information gathering
## Overview
**First insurer call** sets **duty to defend** path—**collect before dialing** when possible; **counsel** often joins.
## Facts to assemb...
incident-response-disaster-scenarios
msp
seed-library
Oct 17, 2024
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Vendor SOC coordination expectations
## Overview
Your **MDR/SOC** vendor sees part of the picture only. **Expectations** must be contract + runbook-aligned.
## Information they need fast...
incident-response-disaster-scenarios
msp
seed-library
Oct 16, 2024
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Password reset at scale after breach
## Overview
**Big bang** resets fix lateral movement **or** cause **lockout avalanche** if sequencing sloppy—**IR lead** owns plan.
## Preconditions...
incident-response-disaster-scenarios
msp
seed-library
Oct 15, 2024
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