MJF Ventures Platform

SOW versus MSA change request flow

## Overview Scope creep erodes margin—differentiate MSA backbone from SOW deliverables. ## Triggers New site, major app, compliance regime change = n...

psa-documentation-slas msp seed-library

Jun 16, 2024 Read more →

QBR agenda for strategic clients

## Overview Quarterly Business Review aligns technology roadmap to business goals—not geek show only. ## Timebox 60–90 minutes; pre-read packet manda...

psa-documentation-slas msp seed-library

Jun 15, 2024 Read more →

On-call rotation and handoff checklist

## Overview Burnout follows ambiguous on-call—rotate fairly, document loudly. ## Checklist items Open Sev incidents status, vendor cases, noisy monit...

psa-documentation-slas msp seed-library

Jun 14, 2024 Read more →

Secure credential storage in documentation tool

## Overview Paste passwords in wiki pages = resume-generating event—integrate vault links only. ## Standard `vault://record/123` pattern or vendor-sp...

psa-documentation-slas msp seed-library

Jun 13, 2024 Read more →

Documenting client configs: minimum viable topics

## Overview Startups document nothing; enterprises want ISO binders—define **minimum viable** MSP baseline. ## Core topics Network diagram, admin URL...

psa-documentation-slas msp seed-library

Jun 12, 2024 Read more →

SLA breach root-cause review template

## Overview Breaches without learning repeat—blameless postmortem within 5 business days. ## Sections Timeline, vendor contributions, staffing gaps,...

psa-documentation-slas msp seed-library

Jun 11, 2024 Read more →

Time entry quality guidelines for billable work

## Overview Vague “Misc work” invites revenue leakage and client disputes. ## Standards Minimum 40 characters; reference ticket #; what changed + out...

psa-documentation-slas msp seed-library

Jun 10, 2024 Read more →

Ticket categorization standards for MSP tiers

## Overview Garbage in, garbage metrics out—taxonomy must be trainable in 15 minutes for new hires. ## Layers Type (Incident / Request / Project task...

psa-documentation-slas msp seed-library

Jun 9, 2024 Read more →

Quarterly RMM portal access review

## Overview Stale tech accounts with god-mode access equal breach waiting—review quarterly. ## Checklist Accounts match HRIS active list; roles minim...

rmm-monitoring-automation msp seed-library

Jun 8, 2024 Read more →

Windows Event Log forwarded alerts design

## Overview Forward only useful channels—security log verbosity can bankrupt SIEM. ## Filters Event IDs for auth failures, service installs, schedule...

rmm-monitoring-automation msp seed-library

Jun 7, 2024 Read more →

Custom monitors for print spooler stability

## Overview Print spooler crashes still plague LOB apps—detect before users chain-call. ## Signals Spooler service not running, queue depth > thresho...

rmm-monitoring-automation msp seed-library

Jun 6, 2024 Read more →

Warranty lookup automation limitations

## Overview Vendor APIs throttle and mis-serialize—expect edge cases. ## Limits OT small business SKUs missing from API; international SKU mismatch....

rmm-monitoring-automation msp seed-library

Jun 5, 2024 Read more →

Knowledge Base