Knowledge Base

Find answers to common questions and learn more about our services

Vulnerability scan cadence by client tier

## Overview One size fails both budget and risk—tier scanning depth. ## Example tiers Gold: weekly authenticated scans + quarterly pen test assist. S...
patch-vulnerability-change-management msp seed-library
May 4, 2024 Read more →

Server reboot scheduling and client approval

## Overview Patches without reboots lie about completeness—schedule intentionally. ## Pattern Rolling reboot clusters; drain workloads; verify **quor...
patch-vulnerability-change-management msp seed-library
May 3, 2024 Read more →

WSUS versus cloud update channel tradeoffs

## Overview WSUS offers control and LAN peering; Windows Update for Business/Intune offers simplicity and cloud routing. ## WSUS strengths Deferrals,...
patch-vulnerability-change-management msp seed-library
May 2, 2024 Read more →

Emergency out-of-band patch process

## Overview Zero-days or in-the-wild exploits need faster lanes than monthly maintenance—without bypassing approvals entirely. ## Triggers CISA KEV a...
patch-vulnerability-change-management msp seed-library
May 1, 2024 Read more →

Patch Tuesday communication template

## Overview Predictable cadence builds trust. Send a concise Patch Tuesday brief within 24 hours of release. ## Structure Executive summary (2 senten...
patch-vulnerability-change-management msp seed-library
Apr 30, 2024 Read more →

Annual email security attestation for insurance

## Overview Underwriters ask checkbox questionnaires—back answers with **evidence**, not vibes. ## Evidence bundle SPF/DMARC screenshots, phishing si...
email-security-phishing-response msp seed-library
Apr 29, 2024 Read more →

DKIM rotation without delivery impact

## Overview Rotate DKIM keys periodically—overlap selectors to avoid signing gaps. ## Method Publish **new selector** with key; verify pass in DMARC...
email-security-phishing-response msp seed-library
Apr 28, 2024 Read more →

SPF flattening services: pros and cons

## Overview SPF 10 DNS lookup limit drives flattening vendors—trade DNS agility for static record publishing. ## Pros Fits many SaaS senders under on...
email-security-phishing-response msp seed-library
Apr 27, 2024 Read more →

Incident summary email to stakeholders template

## Overview After phishing containment, executives need concise narrative—not raw logs. ## Sections What happened; timeline; scope (mailboxes, funds...
email-security-phishing-response msp seed-library
Apr 26, 2024 Read more →

Shared responsibility: vendor versus client duties

## Overview Vendor responsibility models confuse buyers who think “Microsoft secures my email completely.” ## Client duties Identity protections, dev...
email-security-phishing-response msp seed-library
Apr 25, 2024 Read more →

Google Workspace versus M365 phishing controls map

## Overview Dual-stack MSPs need translator table for engineers rotating between consoles. ## Map examples - Safe links ≈ Workspace **URL detection**...
email-security-phishing-response msp seed-library
Apr 24, 2024 Read more →

Transport rules: documenting before changes

## Overview Transport/mail flow rules are spaghetti generators—diff before click save. ## Document Screenshot or XML export; ticket reason; rollback...
email-security-phishing-response msp seed-library
Apr 23, 2024 Read more →