Knowledge Base
Find answers to common questions and learn more about our services
Log aggregation retention cost conversation
## Overview
“Store everything forever” bankrupts—you must tier logs.
## Tiers
Hot 30 days full detail; warm 180 summarized; cold archive compliance s...
rmm-monitoring-automation
msp
seed-library
May 28, 2024
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SNMP monitoring for switches and firewalls
## Overview
SNMP informs port errors, CPU, temperature—if community strings weak, you traded visibility for breach.
## Hardening
SNMPv3 authPriv; res...
rmm-monitoring-automation
msp
seed-library
May 27, 2024
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Service monitoring for line-of-business apps
## Overview
Ping green while app dead is worthless—synthetic transactions beat echo requests.
## Design
Probe login page POST, lightweight API health...
rmm-monitoring-automation
msp
seed-library
May 26, 2024
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Disk space predictive alerting thresholds
## Overview
Percent free lies on huge volumes—pair **GB free** and **growth rate** for prediction.
## Example
Alert when
rmm-monitoring-automation
msp
seed-library
May 25, 2024
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Windows Update agent reset via RMM
## Overview
Stuck WU states (0x8024 errors) sometimes need reset script—use cautiously.
## When
Repeated install failures after disk space and corrup...
rmm-monitoring-automation
msp
seed-library
May 24, 2024
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PowerShell execution policy in RMM context
## Overview
Remote execution is powerful—lock down signing and storage.
## Approach
**RemoteSigned** on endpoints where possible; scripts deployed fr...
rmm-monitoring-automation
msp
seed-library
May 23, 2024
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Script library versioning conventions
## Overview
`FixPrinter-v3-FINAL2.ps1` ruins weekends—semantic versioning + git.
## Standard
`major.minor.patch` in script header comment + changelog...
rmm-monitoring-automation
msp
seed-library
May 22, 2024
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Alert noise reduction: threshold tuning
## Overview
Alerts nobody trusts become ignored—tune like a product.
## Process
Weekly sampling: top noisy alerts → root cause → threshold/suppress w...
rmm-monitoring-automation
msp
seed-library
May 21, 2024
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RMM agent health dashboard weekly review
## Overview
Agents offline >48h are blind spots—review weekly, not monthly.
## Checklist
Offline count trend, version skew, failed updates, policy dr...
rmm-monitoring-automation
msp
seed-library
May 20, 2024
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Year-end change freeze calendar reminder
## Overview
Retail and accounting freeze November–January—plan infrastructure changes outside window.
## Calendar
Populate PSA **global** freeze; aut...
patch-vulnerability-change-management
msp
seed-library
May 19, 2024
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Post-patch verification smoke tests
## Overview
Patches close vulnerabilities only if services still run—automate smoke checks.
## Examples
HTTP 200 on public portal, LDAP bind test acc...
patch-vulnerability-change-management
msp
seed-library
May 18, 2024
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Integration with ticketing for failed patches
## Overview
Silent patch failures rot until ransomware—auto-ticket with context.
## Payload
Device name, KB ID, error code hex, last successful reboo...
patch-vulnerability-change-management
msp
seed-library
May 17, 2024
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