Knowledge Base
Find answers to common questions and learn more about our services
BGP failover basics for multi-site clients
## Overview
BGP provides multi-homed internet independence—overkill for tiny SMB, gold for uptime-critical.
## Concepts
ASN, prefixes, AS-PATH prepen...
networking-firewall-remote-access
msp
seed-library
Apr 5, 2024
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Captive portal guest Wi-Fi best practices
## Overview
Guest Wi-Fi should not become **open door** to printing and file shares.
## Design
VLAN **isolated** with internet-only ACL; rate limits;...
networking-firewall-remote-access
msp
seed-library
Apr 4, 2024
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Latency versus packet loss: triage chart
## Overview
Users say “slow”—technicians must separate **RTT** vs **loss/jitter**.
## Quick reads
`mtr` or vendor SD-WAN analytics; compare path over...
networking-firewall-remote-access
msp
seed-library
Apr 3, 2024
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NPS/RADIUS for VPN over Windows Server
## Overview
Windows NPS still authenticates many legacy VPN concentrators—maintain health.
## Checklist
Server certs valid; EAP types match clients;...
networking-firewall-remote-access
msp
seed-library
Apr 2, 2024
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Meraki vs Ubiquiti vs Fortinet: handoff notes
## Overview
Each stack shines in different niches—document **why** a client landed where to reduce tribal arguments.
## Meraki
Cloud-managed ease; li...
networking-firewall-remote-access
msp
seed-library
Apr 1, 2024
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Port scanning response on client perimeter
## Overview
Internet background noise hits every public IP—know when to yawn vs escalate.
## Classify
Known researcher sweeps vs **targeted** sequent...
networking-firewall-remote-access
msp
seed-library
Mar 31, 2024
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Network segmentation for PCI scoped systems
## Overview
PCI DSS expects **CDE** isolation from corporate LAN—VLAN alone is insufficient without inspection.
## Layers
Firewalls between segments;...
networking-firewall-remote-access
msp
seed-library
Mar 30, 2024
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IPv6 readiness: what MSPs should verify
## Overview
Even if you “don’t use IPv6,” OSes often prefer it—unexpected leaks happen.
## Verify
- **DNS64/NAT64** accidental.
- Firewalls default *...
networking-firewall-remote-access
msp
seed-library
Mar 29, 2024
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VoIP firewall rules and priority markings
## Overview
Real-time UDP cannot survive bulk download saturation—QoS and pinholes matter.
## Checklist
SIP trunk provider IP list; RTP port ranges d...
networking-firewall-remote-access
msp
seed-library
Mar 28, 2024
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SSL inspection pitfalls for line-of-business apps
## Overview
Decrypting TLS fixes visibility but breaks cert pinning, legacy Java apps, and some mobile APIs.
## Approach
1. **URL category** bypass f...
networking-firewall-remote-access
msp
seed-library
Mar 27, 2024
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Firewall change window communication template
## Overview
Stakeholders tolerate downtime when expectations are crisp.
## Template blocks
Reason for change, **expected** outage minutes, rollback p...
networking-firewall-remote-access
msp
seed-library
Mar 26, 2024
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DNS filtering deployment for schools and SMB
## Overview
DNS-layer filtering blocks malware C2 quickly with light client footprint—pair with HTTPS awareness limits.
## Design
- **Roaming agents*...
networking-firewall-remote-access
msp
seed-library
Mar 25, 2024
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