Knowledge Base
Find answers to common questions and learn more about our services
FIDO2 security keys: ordering and enrollment
## Overview
Phishing-resistant MFA via FIDO2 keys reduces push fatigue compromises.
## Procurement
Standardize **two** approved models for inventory/...
identity-access-management
msp
seed-library
Feb 17, 2024
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Certificate-based authentication overview
## Overview
CBA binds smart cards or device certs to Entra sign-ins—strong phishing resistance for regulated sectors.
## Prerequisites
- Entra **cert...
identity-access-management
msp
seed-library
Feb 16, 2024
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Privileged Identity Management quick-start for MSP
## Overview
PIM provides just-in-time admin roles with approvals and logs—essential for Tier-0 protection.
## Start
1. License **Entra ID P2** where...
identity-access-management
msp
seed-library
Feb 15, 2024
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B2B collaboration cleanup: stale guests
## Overview
Guest sprawl increases accidental oversharing. Clean quarterly or automate with access reviews.
## Process
1. Export guests with **last s...
identity-access-management
msp
seed-library
Feb 14, 2024
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SSPR rollout and helpdesk expectations
## Overview
Self-Service Password Reset lowers helpdesk volume when authentication methods are enforced.
## Rollout
1. Pilot **registration campaign*...
identity-access-management
msp
seed-library
Feb 13, 2024
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Entra ID Connect health alerts interpretation
## Overview
Connect Health surfaces sync and ADFS issues early—if ignored, provisioning breaks silently.
## Alerts to prioritize
- **Duplicate attrib...
identity-access-management
msp
seed-library
Feb 12, 2024
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Break-glass account storage and testing
## Overview
Emergency Global Administrator accounts must exist but never day-to-day use. Follow Microsoft’s break-glass guidance for your stack.
## I...
identity-access-management
msp
seed-library
Feb 11, 2024
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Conditional Access: require MFA for all users
## Overview
Enforcing MFA via Conditional Access (CA) is the highest ROI identity control for most tenants. Plan exclusions carefully.
## Policy patt...
identity-access-management
msp
seed-library
Feb 10, 2024
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Microsoft 365 service health comms to clients
## Overview
Outages erode trust unless you communicate proactively with facts, not speculation.
## Process
1. Subscribe internally to **service healt...
microsoft-365-collaboration
msp
seed-library
Feb 9, 2024
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Addressing throttling during large migrations
## Overview
Cross-tenant and large mailbox moves hit Microsoft **throttles**. Planning beats firefighting.
## Strategies
- Use vendor **migration** t...
microsoft-365-collaboration
msp
seed-library
Feb 8, 2024
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SMTP AUTH deprecation: scanning and printers
## Overview
Microsoft disables basic auth for SMTP AUTH broadly. Legacy scanners need modern alternatives.
## Remediation plan
1. Inventory devices w...
microsoft-365-collaboration
msp
seed-library
Feb 7, 2024
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Dynamic distribution groups maintenance
## Overview
DDGs automate membership via filters—great until attributes drift and mail goes to wrong people.
## Hygiene tasks
1. Document filter LDAP...
microsoft-365-collaboration
msp
seed-library
Feb 6, 2024
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