Knowledge Base
Find answers to common questions and learn more about our services
PII data map starter questionnaire
## Overview
Data map underpins GDPR/CCPA programs—start simple spreadsheet before fancy software.
## Columns
Data category, system of record, flows t...
compliance-audits-insurance
msp
seed-library
Jul 3, 2024
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Cyber insurance questionnaire primer
## Overview
Applications became detailed—prepare data room proactively.
## Collect
MFA coverage %, EDR vendor, backup immutability yes/no, IR retaine...
compliance-audits-insurance
msp
seed-library
Jul 2, 2024
Read more →
SOC 2 readiness: common MSP control gaps
## Overview
MSPs chase SOC 2 Type II to win enterprise deals—know frequent failure modes.
## Gaps list
Access reviews undocumented; change management...
compliance-audits-insurance
msp
seed-library
Jul 1, 2024
Read more →
PCI segmentation evidence collectors expect
## Overview
PCI scoping is diagram + config proof—not vibes that VLAN names imply security.
## Evidence bundle
Network diagrams with CDE highlighted,...
compliance-audits-insurance
msp
seed-library
Jun 30, 2024
Read more →
HIPAA BAA inventory maintenance
## Overview
Without current BAAs you cannot legally attribute responsibility for PHI processing.
## Inventory fields
Vendor legal name, service scope...
compliance-audits-insurance
msp
seed-library
Jun 29, 2024
Read more →
Annual documentation audit per client
## Overview
Documentation rots like milk—annual audit proves duty of care for audits/insurance.
## Scorecard
Completeness % vs minimum viable templat...
psa-documentation-slas
msp
seed-library
Jun 28, 2024
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Offboarding checklist for terminated staff access
## Overview
HR termination triggers fast IT lockout—delays equal insider risk.
## Timing
Disable AD + cloud sessions **before** or simultaneous to HR...
psa-documentation-slas
msp
seed-library
Jun 27, 2024
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Dispute prevention: scope clarity in tickets
## Overview
Disputes arise when ticket subject line promises unlimited outcomes.
## Crafting intakes
Restate problem + **explicit non-goals** (“does...
psa-documentation-slas
msp
seed-library
Jun 26, 2024
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Automating monthly executive summary metrics
## Overview
Humans assemble slides monthly inconsistently—script data pulls.
## Metrics examples
Tickets opened/closed, backlog aging, critical incid...
psa-documentation-slas
msp
seed-library
Jun 25, 2024
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Measuring first-response time integrity
## Overview
Gaming SLA clocks destroys trust—audit timestamp honesty.
## Checks
Compare RMM first note vs PSA clock start; flag negative deltas.
##...
psa-documentation-slas
msp
seed-library
Jun 24, 2024
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Technician training matrix by competency
## Overview
Hope is not a training plan—matrix map skills to people.
## Axes
Identity, Network L2/L3, Windows Server, VMware, Security IR, Communicat...
psa-documentation-slas
msp
seed-library
Jun 23, 2024
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Client approval gates for project phases
## Overview
Waterfall without sign-offs becomes scope arguments—gate each phase.
## Phases example
Discovery sign-off → Design sign-off → Build freez...
psa-documentation-slas
msp
seed-library
Jun 22, 2024
Read more →