Knowledge Base

Find answers to common questions and learn more about our services

PII data map starter questionnaire

## Overview Data map underpins GDPR/CCPA programs—start simple spreadsheet before fancy software. ## Columns Data category, system of record, flows t...
compliance-audits-insurance msp seed-library
Jul 3, 2024 Read more →

Cyber insurance questionnaire primer

## Overview Applications became detailed—prepare data room proactively. ## Collect MFA coverage %, EDR vendor, backup immutability yes/no, IR retaine...
compliance-audits-insurance msp seed-library
Jul 2, 2024 Read more →

SOC 2 readiness: common MSP control gaps

## Overview MSPs chase SOC 2 Type II to win enterprise deals—know frequent failure modes. ## Gaps list Access reviews undocumented; change management...
compliance-audits-insurance msp seed-library
Jul 1, 2024 Read more →

PCI segmentation evidence collectors expect

## Overview PCI scoping is diagram + config proof—not vibes that VLAN names imply security. ## Evidence bundle Network diagrams with CDE highlighted,...
compliance-audits-insurance msp seed-library
Jun 30, 2024 Read more →

HIPAA BAA inventory maintenance

## Overview Without current BAAs you cannot legally attribute responsibility for PHI processing. ## Inventory fields Vendor legal name, service scope...
compliance-audits-insurance msp seed-library
Jun 29, 2024 Read more →

Annual documentation audit per client

## Overview Documentation rots like milk—annual audit proves duty of care for audits/insurance. ## Scorecard Completeness % vs minimum viable templat...
psa-documentation-slas msp seed-library
Jun 28, 2024 Read more →

Offboarding checklist for terminated staff access

## Overview HR termination triggers fast IT lockout—delays equal insider risk. ## Timing Disable AD + cloud sessions **before** or simultaneous to HR...
psa-documentation-slas msp seed-library
Jun 27, 2024 Read more →

Dispute prevention: scope clarity in tickets

## Overview Disputes arise when ticket subject line promises unlimited outcomes. ## Crafting intakes Restate problem + **explicit non-goals** (“does...
psa-documentation-slas msp seed-library
Jun 26, 2024 Read more →

Automating monthly executive summary metrics

## Overview Humans assemble slides monthly inconsistently—script data pulls. ## Metrics examples Tickets opened/closed, backlog aging, critical incid...
psa-documentation-slas msp seed-library
Jun 25, 2024 Read more →

Measuring first-response time integrity

## Overview Gaming SLA clocks destroys trust—audit timestamp honesty. ## Checks Compare RMM first note vs PSA clock start; flag negative deltas. ##...
psa-documentation-slas msp seed-library
Jun 24, 2024 Read more →

Technician training matrix by competency

## Overview Hope is not a training plan—matrix map skills to people. ## Axes Identity, Network L2/L3, Windows Server, VMware, Security IR, Communicat...
psa-documentation-slas msp seed-library
Jun 23, 2024 Read more →

Client approval gates for project phases

## Overview Waterfall without sign-offs becomes scope arguments—gate each phase. ## Phases example Discovery sign-off → Design sign-off → Build freez...
psa-documentation-slas msp seed-library
Jun 22, 2024 Read more →